The Gold ornament seller
Earlier this week I was with my wife to buy some gold ornaments at Tanishq ( http://titan.co.in/Tanishq/ ) and all went well until we paid the money for the ornaments. There was scheme of gold coins as a promotion and the salesmen told us that we would get two small coins but once we had paid the money the cashier insisted we were eligible only for one. After about fifteen minutes the cashier relented and give my wife the two coins, When I told my friend about this he told me the cashier was smart, because by denying us the gold coin, he would have been richer by one gold coin from the promotion. It sounded strange to me that a company that spent money on branding and marketing would have the customers buying experience marred by the cashier at the closure of the transaction. All i could do at that time was to tweet about the experience LS Subramanian @ lssubramanian 13 May Tanishq staff at Oberoi mall need training on customer closure at cash section! But receiving no response...