LS Filter Coffee

Recently I visited the Back Office of a Bank and it was quite different from the Corporate Office. There was not enough place to be seated, and there were many people floating around the place and the seats taken at the reception of the bank's back office included vendors of various hues. The corporate office was all glitzy and nice and had the trappings of  power and confidence, but the Back Office had a different story to tell. At the Back Office there was no effort made to be customer friendly, since most visitors were vendors of the bank who came here to provide the bank services. Somehow I believe the way a banks treats its vendors will be the way it will treat its customers. If you treat vendors well and with respect you will carry the same attitude to your customers else the crack will show sooner of later. You cannot have a colored view of the world, with one set of rules for vendors and another for customers, the code of conduct and etiquette need to be consistent across t...

As the cost of operations and compliance keep heading North Banks across the world will have to merge to optimize operational and compliance cost. We will see a momentum in mergers of even large banks who will be force to come together to beat operational and compliance cost. What does this mean for bankers, for one the reduction of jobs will be the first of these optimization initiatives, but more importantly Banks will  work towards bringing in outsourced services in-house to help retain their employees. There will be blood on the Streets and Bankers will have a rocky year but merged banks means fewer Banks for customers to choose. Banks of Different Shades Will be Forced to Merge ! The Customer will be affected when banks become larger and lose the personal touch which customers enjoy today , customers in the digital world are already transaction driven and do not bother about the human interface in banking anymore. Unfortunately digital adoption in retail banking has been slow ...

Recent advertisements have shown IBM  comparing itself against AWS in the cloud. Here is the ZDNet article  http://www.zdnet.com/ibm-takes-aim-at-amazon-web-services-via-marketing-campaign-7000022805/ . It seems to be a let down for Big Blue who has forgotten its blue blood and is stooping to compare itself to a company which is about a decade old. If you missed my blog on the Big 5 it is worth a read again, since most of the analogies seems to have panned out, here is the link http://cloudbus.blogspot.in/2011/04/big-5-in-cloud-computing.html?q=the+big+five Photo Credit : Sudesh IBM seems to have forgotten that the Elephant can Dance and only  needs to learn new steps in the world of SMAC and Internet of Things.IBM should not discount its loyal customer base who are there to cheer and support IBM through thick and thin; some customers could also teach IBM to dance to their tunes. IBM has all the arsenal required, but is reluctant to open its chest and take off to the clou...