Back Office of a Bank reflects the reality !

Recently I visited the Back Office of a Bank and it was quite different from the Corporate Office.
There was not enough place to be seated, and there were many people floating around the place and the seats taken at the reception of the bank's back office included vendors of various hues.
The corporate office was all glitzy and nice and had the trappings of  power and confidence, but the Back Office had a different story to tell.
At the Back Office there was no effort made to be customer friendly, since most visitors were vendors of the bank who came here to provide the bank services. Somehow I believe the way a banks treats its vendors will be the way it will treat its customers. If you treat vendors well and with respect you will carry the same attitude to your customers else the crack will show sooner of later.

You cannot have a colored view of the world, with one set of rules for vendors and another for customers, the code of conduct and etiquette need to be consistent across the bank and must be constant irrespective of the relationship.
Banking is about relationship, trust and consistency whoever the entity maybe, you cannot get on a high horse and wield a whip on a vendor because you are in a position of strength and in the same breath you cannot fawn and get on all fours to please a customers.
Banks must work in uniformity in dealing with their customers and vendors with the same courtesy and care and respect. How does your bank conduct itself ?