Friday, April 4, 2014
Securing your organization by use of Psychometric Testing
Tuesday, January 28, 2014
Back Office of a Bank reflects the reality !
There was not enough place to be seated, and there were many people floating around the place and the seats taken at the reception of the bank's back office included vendors of various hues.
The corporate office was all glitzy and nice and had the trappings of power and confidence, but the Back Office had a different story to tell.
At the Back Office there was no effort made to be customer friendly, since most visitors were vendors of the bank who came here to provide the bank services. Somehow I believe the way a banks treats its vendors will be the way it will treat its customers. If you treat vendors well and with respect you will carry the same attitude to your customers else the crack will show sooner of later.
You cannot have a colored view of the world, with one set of rules for vendors and another for customers, the code of conduct and etiquette need to be consistent across the bank and must be constant irrespective of the relationship.
Banking is about relationship, trust and consistency whoever the entity maybe, you cannot get on a high horse and wield a whip on a vendor because you are in a position of strength and in the same breath you cannot fawn and get on all fours to please a customers.
Banks must work in uniformity in dealing with their customers and vendors with the same courtesy and care and respect. How does your bank conduct itself ?
Thursday, October 10, 2013
Disruptive Technologies and their Adoption
In the last fifty years disruptive technologies have transformed the way we live, eat and procreate and also pair, whether it is DNA sequencing, bio-technology;genetic modification, health and medical delivery, intrusion into our privacy and the way we conduct our lives and business.
These disruptive technologies have compressed time and have been deployed quickly that we sometimes forget that there was an era without these tools.
Let us take the instance of this blog, in the old days I would have to get this written in a typewriter, have it proof read and hope to disseminate it through print media, indeed a herculean task for a layman to get their ideas to the world.
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Disruptive Technologies Adoption needs Acceptance of Change |
Today withing minutes and a press of a button people right across the world have access to my thoughts expressed in this blog irrespective of their location, the disruptive technologies that make this possible are the blogging site, the cloud computing, the internet, the mouse, the laptop on which I write this blog, the spell checker in the world processor, the ease of transferring my pictures from my digital camera into this blog and finally the social media through which this blog will be advertised and distributed.
Many of these technologies are less then a decade old and for sure none of them are more then 50 years old; but we have learnt to adopt these technologies and harness this for the benefit of mankind and sharing our thoughts and insights.
Disruptive technology have repeatedly shown that they have an adoption cycle, they are first denounced, then accepted and then embraced. The same is true of Cloud Computing which has been one of the game changers in the way we compute, communicate and share information and collaborate.
Accepting Disruptive Technology Adoption with open Arms is the right way forward rather then trying to resist change in a world where technology innovation is in months rather then decades, get real and get used to the ever changing and disruptive world of innovations if you want to excel in your pursuits.
Your thoughts on how disruptive technologies and their adoption has changed your life will be appreciated as an addendum to this blog post.
Thursday, July 4, 2013
Gratitude recieved for being gratuitous is a Joyful experience.
I suddenly have a flurry of people thanking me for what I have done for them ages ago, I am quite surprised and did not realize that being gratuitous was a rare virtue.
There were more then four people in the last ten days thanking me in person or phone stating that they are where they are because of the heads up I gave them in their career or personal life.
The more I think about these favors, they were done to help people who were competent, confident and had fire in their belly to succeed. My role was that of a catalyst, though I had been firm with some of them in convincing them to make the transition.
In a changing world receiving gratitude for past gratuitous deeds is indeed refreshing and is a joy which money may not be able to buy.
If someone has been gratuitous to you in your life, maybe now is the time to reach out to them and thank them, if may cost you nothing, but for the recipient is it is pure joy and happiness.
Go ahead and pick up the phone and dial up someone today and make the difference. Remember what you give always comes back to you !