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Recently I visited the Back Office of a Bank and it was quite different from the Corporate Office. There was not enough place to be seated, and there were many people floating around the place and the seats taken at the reception of the bank's back office included vendors of various hues. The corporate office was all glitzy and nice and had the trappings of  power and confidence, but the Back Office had a different story to tell. At the Back Office there was no effort made to be customer friendly, since most visitors were vendors of the bank who came here to provide the bank services. Somehow I believe the way a banks treats its vendors will be the way it will treat its customers. If you treat vendors well and with respect you will carry the same attitude to your customers else the crack will show sooner of later. You cannot have a colored view of the world, with one set of rules for vendors and another for customers, the code of conduct and etiquette need to be consistent across t...

Technology Product Rating for Software Companies As Indian software companies gear up to making technology products for the world as the next growth engine it is important for them to get their products Rated by an independent assessor who understands Technology, Risk and Business. Technology Products need to Blend Business and Technology for their success and product rating needs to be done at the Beta Testing stage or after a few trial runs  rather than after time and effort has been expedited in acquiring customers to use the product.   Rating gives confidence to investors, customers and users of the products and will form an important feature in product selection in the next phase of growth of Indian software companies . A Technology Product could be rated by using rating symbols given in the table below, where AAA is the highest rating for a Technology product and D is the lowest where the product cannot be assessed since it is still in development. Refer to the Technolog...

AS North America gets snowed down the digital connectivity with family and friends gives us an insight into their lives on a frozen day.  We see their postings of shoveling the snow in the  driveway  and can feel the infinite silence in the photos of a snowed out landscape As they struggle to find meaning to life cuddled in their heated homes nowhere to go the schools and offices are closed and have been ordered to stay at home. Well maybe a nice day for lots of hot food and nourishment but no one likes to be caged at home including the animals in our zoological parks. The free chat rooms and voice telephony allow them to make calls made thousands of miles back home to connect and hear real voices who are in are in a more comfortable environment and must be heart warming for the frozen in the biting cold.  Digital connectivity today has become the drug for the masses who want to live in a world of make believe and many have been frozen in a digital world of utopia which is causing dist...

As the cost of operations and compliance keep heading North Banks across the world will have to merge to optimize operational and compliance cost. We will see a momentum in mergers of even large banks who will be force to come together to beat operational and compliance cost. What does this mean for bankers, for one the reduction of jobs will be the first of these optimization initiatives, but more importantly Banks will  work towards bringing in outsourced services in-house to help retain their employees. There will be blood on the Streets and Bankers will have a rocky year but merged banks means fewer Banks for customers to choose. Banks of Different Shades Will be Forced to Merge ! The Customer will be affected when banks become larger and lose the personal touch which customers enjoy today , customers in the digital world are already transaction driven and do not bother about the human interface in banking anymore. Unfortunately digital adoption in retail banking has been slow ...