Decided to buy the Satellite HD DVR which offered to record programs http://www.videocond2h.com/WSC/products.aspx and which was also their best model offered in terms of features and functionality.
Sunday the dealer came home and promptly delivered the set-top box and told me that the installation will happen on Monday. I asked the dealer whether he needed a site survey before selling me the box, he told me that there would be no problem to get ti working, it would happen in no time at all.
Monday nothing happened and had to call the dealer to enquire the status and he told me he would help with sending the technician for installation. Late in the evening on Monday a technician landed up at my home and told me he would install the antenna in my window after I had fixed the issue of laying the concealed cable. He gave me the cable for the electrician to install.
I managed to get an electrician on Tuesday morning who fixed the concealed cabling which resulted in my existing cable connection to my TV being terminated. There would be no TV in the house until videocon d2h set-top box started.
The technician came by noon to continue with the installation, he worked on the position of the antenna and figured he had to change the method of the housing since he was not getting the desired signal strength.
The technician vanished for a while and by evening the new position of the antenna was done , but there was no signal in my television. He had a spare set-top box which worked with my television. He too my set top box and brought a new one after about three hours but that too did not work, after a few phone calls he finally realized he needed a software patch to make it work with my Sony Television.
He promised to be back on Wednesday morning, I am still waiting for him to show up on Thursday morning. When I called him this morning he told me he is trying to get the software from his company and he should be able to fix the problem soon.
We have had no television at home since Monday but fortunately I have twitter, Facebook and LinkedIn to keep connected on the news in the world and not to forget the newspaper. And since there is no television I have had to time to write this blog post
My friend tells me I expect too much customer service in India and I should get down to reality. He says I should be patient and not get too bothered by Videocon's attitude as it is the same by all companies in India.
He may right "Videocon is now 80% oil company: Venugopal Dhoot, CMD, Videocon" , d2h is no longer a focus area for Videocon.
http://articles.economictimes.indiatimes.com/2012-03-27/news/31245137_1_venugopal-dhoot-ravva-videocon
I still wonder why Abhishek Bachchan endorses a brand which is no longer a focus area by the Videocon business leadership.
( Photo courtesy Videocon d2h website).
Meanwhile I have a new perspective about life with no TV, I have been spared of the nonsensical news beamed to me, I have learnt to laugh at other's jokes without being prompted and finally the family is all set to go outdoors since there is no television program binding them to the couch. Also my fingers are at rest since they are not twitching on the TV remote.
Maybe I should just try to sell the videocon d2h on ebay, and use my television as my computer monitor and get on to the digital highway. Shall wait until weekend before putting up these items for sale :-). Until then I wait for Videocon to fix my set-top box.
